How Refining Our Process Creates the Best Customer Experience

When the Iowa winter kicks in, most exterior companies shut it down for the season. But over the decades we learned how important the offseason is for refining our process. This is a time when we can take the feedback we have gotten from customers and our employees out in the field and use that to make sure all parts of our operation are working together seamlessly. When all parts are working together, it creates a customer experience that our customers rave about. The goal of our proven process is to get the job done right, with the highest quality finished product, in order to create the best customer experience possible. This is why so many homeowners trust Tri-County, no matter if they need a new roof, updated siding, or upgraded windows.

Step 1: The Estimate — on-site, in-person

The first, and one of the most important aspects of the in-person estimate is to listen. Before we tell you what you need, we want to understand your vision and budget. Only after we understand this will our expert estimator begin to work through options with you.

Step 2: The Estimate — a transparent plan

After our estimator has discussed your vision and budget, and fully understands the scope of your project, he will take detailed measurements and identify any potential challenges that the Tri-County team will need to consider before starting work. After gathering as much information as possible, our estimator will consider the best materials for your specific project. Customers are then provided with an estimate that is clear, transparent, and that aligns with your budget and goals.

Choosing Shingles

Step 3: Your Dedicated Project Manager

Once you approve the estimate and materials, you will receive a dedicated project manager, who will oversee your project from start to finish. With something as important as your home or business, we know you’ll have questions throughout the process. We also know how frustrating it can be to have questions and not know who to ask. Once you connect with your project manager, you won’t have to worry about any of that, because they are there to answer any questions, and make sure the work meets Tri-County’s quality standards.

Step 4: Efficiency, Transparency, and Quality

Over the last 20 years the quality of our work and customer experience speak for themselves. Because we stand by the quality of our work, we want our customers to be able to check-in on their project at any time. This is why we provide you with a customer portal that allows you to see the progress that’s been made on your project, as well as what orders for materials have been placed.

Shingle Install on Tutor

The Finished Product

When our team has finished the work, your project manager makes sure everything is cleaned up and the project site looks just as good as it did before we arrived. We want your experience to feel just as good as your new roof, siding, and/or windows look.

Finished Two Story Shingle Roof

Don’t Take Our Word for It. Hear from Real Tri-County Customers:

What Makes Tri-County Different? Let Customer Amanda Smith Tell You

Testimonials

What Our Customers Say

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We have set ourselves apart with the quality of our work. In order to maintain our high standards, we are unable to schedule any more replacements or repairs for 2020. We are sorry for any inconvenience. We will resume scheduling after the first of the year for spring work.

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